Warranty and Repair - Kyocera

  

As stated on the page of the warranty and repair page, in order for a warranty claim to be made, it must in fact be a manufacturing fault.
in order for a warranty claim to be made, it must in fact be a manufacturing fault. For example, if you get a crack in an item because of a stress fracture that has occurred because something went wrong in the tempering of the steel - that would be considered a manufacturing fault. Generally speaking, when a fault occurs there would be characteristics that the manufacturer would look for to see that it is a genuine warranty claim.
Manufacturers will not replace an item that in their view was not a result of a manufacturing issue but rather caused by damage through inappropriate use or lack of care.
In every case, King of Knives only serves as the conduit.
We are always happy to try and help.
It is also important to note that some of the factories will insist on a receipt being included in the return to determine that the product was in fact purchased in Australia.
 
The process around the Kyocera warranty claim is very simple.

Warranty Claims

All Kyocera ceramic knives are warranted to be free from defects in material or workmanship for five (5) years after its original purchase date. Oceania Trade Link Pty Ltd is Kyocera’s sole agent and distributor for all purposes in Australia. In the event that a defect occurs, OTL will repair or replace the knife (at it’s discretion) free of charge.

Any knife that is no longer available and can not be repaired will be replaced by a comparable knife at OTL’s discretion. This warranty extends only to the knife’s original purchaser. This warranty does not cover damage caused by improper use of the knife, or accidental damage to the knife. Small chips or broken tips are not covered by this warranty, but can often be corrected by resharpening. Please refer to Kyocera Ceramic Knife Sharpening for further details.

To process your warranty claim, please download, print, and complete and send the ‘Kyocera Warranty Form‘ with proof of purchase and your safely packaged knife. Further details can be found on the Kyocera Warranty Form.